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How to Get Support During COVID-19

The health and safety of our customers, associates and communities remains our top priority. We continue to monitor the impact of COVID-19, and we’re here to address your questions. 

Helping Our Communities During COVID-19

Capital One believes that non-profits are the foundation of a strong community, and that’s why we have and will continue to support organizations such as the United Way and the Canadian Red Cross throughout this difficult time. 

Helping Our Customers During COVID-19

We recognize that there may be customers who are experiencing financial difficulties, and we encourage you to take a look at these tips to help stay on top of your account.

  • If you haven’t already, make sure you sign up for online banking and download our mobile app. You’ll be able to easily access up-to-date information about your account, including your balance, available credit, transactions and statements – any time, from almost anywhere. You’ll also be able to set up email or text alerts to help you track your balance, transactions and payment due dates.

  • Avoid cash advances on your credit card, as interest begins to be charged as soon as you make a cash advance and could make your balance higher.
  • Pay more than the minimum payment towards your balance if you can, to help reduce interest charges.

We also continue to work with our long-time partner Credit Canada Debt Solutions (CCDS). As Canada’s longest-standing non-profit credit counselling organization, they provide valuable financial education and debt management support. If you’re facing financial difficulties and require support, we encourage you to visit the CCDS website. If you have additional questions, please see the other articles in our Support Centre.

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