How to be more secure

Capital One is here to support you in keeping your identity and finances safe.

• We use strong encryption technology to keep your  data safe and secure
• We use firewalls and intrusion detection software to block unauthorized access to our systems
• We automatically send you alerts informing you of any changes made to your online banking profile
• We automatically sign you out of online banking after a period of inactivity to protect your information

We occasionally verify your identity by asking you to enter a one-time security code in order to sign in to your online banking account. When we do this, we’ll send you the code by text message or email. To help ensure you receive this code, please make sure to keep your contact information (email address and/or mobile phone number) up to date in your online banking account.

How you can keep your information safe:

• Choose your passwords carefully and don’t share them with anyone
• Never carry your password in your wallet
• Install and maintain up-to-date firewall and virus protection software on your computer
• Make sure you sign out when you finish checking your transactions on the Capital One website and close your browser
• Report a lost/stolen card or compromised password immediately
• Never respond to emails or text messages looking for personal information, like passwords or account information – we’ll never ask for this type of information through email
• Never provide your credit card account details to suspicious callers. Capital One agents will never ask you for your PIN or your CVC (the 3-digit number on the back of your card). If you suspect you’re not speaking with a real Capital One agent, hang up and call the number on the back of your card immediately.