How to Retrieve Your Capital One Username and Reset Your Password

If you’ve forgotten your username or password, select Forgot Username or Password? on the Sign-in page and follow the instructions.

What to Do if You Get a Suspicious Request for Personal Information

Fraudsters sometimes use email, SMS or social media platforms to pose as legitimate organizations in order to trick users into sharing personal information. This can be referred to as phishing.

How to Set Up a Power of Attorney

A Power of Attorney is a legal document that you sign to give someone else the authority to manage your money for you.

How to Pay Your Capital One Credit Card Bill

You can make a payment electronically through your bank’s online banking platform.

How to Cancel Auto Pay

To cancel Auto Pay, you can contact an agent via our Live Chat service through your account.

How to Set Up Auto Pay

Our pre-authorized debit service is available to Capital One Mastercard®.

All About Multi-Factor Authentication

Multi-factor authentication is a tool that uses a secondary method to confirm a customer’s identity.

What is Mobile App Verification

Use the Capital One app to verify your identity faster and help keep your account protected.

How to Check the Status of Your Capital One Credit Card Application

Once you’ve pressed the Submit button on your application, you’ll see a page that gives the results of your application.

How to Get a Credit Limit Increase on Your Secured Card

You can increase the credit limit on your secured card by sending in more security funds.

How to Go Paperless – Receive Statements Online Only

You can sign up to go paperless, which means you’ll only receive your statements and documents electronically through your Capital One online banking account.

What’s a Secured Capital One Credit Card?

A Secured Capital One credit card gives you access to credit, just like any other credit card.

All About Credit Keeper

How to Get a Credit Limit Increase

Although there’s no fixed time period, accounts are typically open for at least 6 months before they’re considered for a credit limit increase.

What are the minimum OS versions for the Capital One Canada App?

Minimum OS required to use the Capital One Canada App

What to Do if You Forget Your PIN and Need to Change It

If you’ve forgotten your PIN, here’s how to reset it online: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.

How to Activate a New or Replacement Card

Call our automated activation system at 1-888-655-5646. Just be sure to have both your new credit card and PIN before you call.

All About PIN Arrival

You'll receive a copy of your PIN in the mail – it usually arrives a couple of days after your new card.

All About Card Arrival

Once we’ve processed your completed credit card application, received your security funds (if applicable), and verified your identity, you’ll receive your card by regular mail in 7-10 business days.

How to Submit an Insurance Claim for Your Capital One Credit Card

You can submit an insurance claim with Assurant online or by calling 1-888-324-2363.