How to Unenrol from Online Banking

Give us a call at 1-800-481-3239 and a customer service representative will be able to help you cancel your registration from online banking.

How to Make Purchases Using Your Capital One Mastercard

You can make purchases using your Capital One Mastercard in-store and online.

All About Credit Keeper

How to Sign up for Online Banking

Visit our sign-up page to sign up for online banking. You’ll need to have your Capital One credit card handy to complete the process.

What to Do if You’re Charged the Wrong Amount

Note: Make sure to wait until the transaction has posted as transaction details can change while a transaction is pending.

How to Fix a Duplicate Charge

If you were charged more than once for the same purchase, you must first contact the merchant and try to resolve the issue directly with them.

What’s Possible with Capital One Online and Mobile Banking?

Capital One Canada offers different services within online banking, depending on the type of account you have with us.

What are the minimum OS versions for the Capital One Canada App?

Minimum OS required to use the Capital One Canada App

How to Get a Credit Limit Increase on Your Secured Card

You can increase the credit limit on your secured card by sending in more security funds.

How to Provide Security Funds for Your Secured Card

The fastest and most convenient way to send in your security funds for your Secured Card is to use the bill payment feature in your bank’s online banking system.

How can I know which Capital One credit card(s) I’ll be approved for?

You can use Quick Check, our online credit card eligibility checker to find out which Capital One credit card(s) you’ll be approved for before you apply. Quick Check is free to use and won't impact yo

How to Get Cash Using Your Credit Card

You may use your card with your PIN to access cash at any automated banking machine with a Mastercard® or Cirrus® logo.

Common Scams to Know About

The following are examples of common scams that target Canadians and seniors in particular.

How to Set Up Auto Pay

Our pre-authorized debit service is available to Capital One Mastercard®.

How Credit Limit Is Determined

Your credit limit is determined based on our review of your credit card application and a review of your credit information from a third-party credit bureau.

How to Set Up a Power of Attorney

A Power of Attorney is a legal document that you sign to give someone else the authority to manage your money for you.

How to Replace a Lost Card

If your card is lost or stolen, you should report it immediately – contact us.

How to Resolve a Declined Transaction

All About Digital ID Verification

Learn all about how to complete digital ID verification.

How to Dispute a Transaction

A transaction dispute happens when you disagree with a transaction that's been charged to your account as the result of an error or a disagreement between you and the merchant.