Account set up and Management

How to activate your new card, set up your online banking account and manage your account details.

All About Card Arrival

Once we’ve processed your completed credit card application, received your security funds (if applicable), and verified your identity, you’ll receive your card by regular mail in 7-10 business days.

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All About PIN Arrival

You'll receive a copy of your PIN in the mail – it usually arrives a couple of days after your new card.

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How to Activate a New or Replacement Card

Call our automated activation system at 1-888-655-5646. Just be sure to have both your new credit card and PIN before you call.

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All About Digital ID Verification

Learn all about how to complete digital ID verification.

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All About ID Verification at Canada Post

Due to Canadian Know Your Customer (KYC) regulations, you may need to further verify your identity at a Canada Post location.

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How to Manage Contact Information

Here's how to manage your address, phone number or email address online: Sign in to online banking. Don’t have an account? Sign up now.

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How to Manage Language Preference

To change your language preference: Sign in to online banking. Don’t have an account? Sign up now.

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How to Set Up a Power of Attorney

A Power of Attorney is a legal document that you sign to give someone else the authority to manage your money for you.

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How to Make a Name Change

You can change your name by visiting our Contact Us page and speaking to a customer service representative.

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Do I Need to Let Capital One Know When I’m Travelling?

Travel notifications are no longer needed!

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How to Close an Account

You can request to close your account by speaking with a customer service representative.

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How to Add Authorized Users

To add an authorized user: Sign in to online banking. Don’t have an account? Sign up now.

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All About PINs

“PIN” is short-form for Personal Identification Number. A PIN is a 4-digit code that’s unique to you and your card.

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What to Do if You Forget Your PIN and Need to Change It

If you’ve forgotten your PIN, here’s how to reset it online: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.

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How to Make Purchases Using Your Capital One Mastercard

You can make purchases using your Capital One Mastercard in-store and online.

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How to Get Cash Using Your Credit Card

You may use your card with your PIN to access cash at any automated banking machine with a Mastercard® or Cirrus® logo.

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What to Know About Using Your Card Outside Canada

Your Capital One credit card can be used at all merchants that accept Mastercard.

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How to Sign up for Online Banking

Visit our sign-up page to sign up for online banking. You’ll need to have your Capital One credit card handy to complete the process.

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How to Troubleshoot Online Banking Sign-Up Issues

If you see an error message when trying to sign up, here are some tips

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How to Link Additional Cards in Online Banking

You’ll only need one online banking account, even if you have more than one Capital One card.

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