All About Card Arrival
Once we’ve processed your completed credit card application, received your security funds (if applicable), and verified your identity, you’ll receive your card by regular mail in 7-10 business days.
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Account Set-up and Management
How to activate your new card, set up your online banking account and manage your account details.
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All About PIN Arrival
You'll receive a copy of your PIN in the mail – it usually arrives a couple of days after your new card.
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How to Activate a New Card
Call our automated activation system at 1-888-655-5646. Just be sure to have both your new credit card and PIN before you call.
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How to Activate a Replacement Card
Once you’ve received your replacement card, call our automated activation system at 1-888-655-5646.
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All About ID Verification at Canada Post
Due to Canadian Know Your Customer (KYC) regulations, you may need to further verify your identity at a Canada Post location.
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How to Manage Contact Information
Here's how to manage your address, phone number or email address online: Sign in to online banking. Don’t have an account? Sign up now.
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How to Manage Language Preference
To change your language preference: Sign in to online banking. Don’t have an account? Sign up now.
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How to Set Up a Power of Attorney
A Power of Attorney is a legal document that you sign to give someone else the authority to manage your money for you.
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How to Make a Name Change
You can change your name by visiting our Contact Us page and speaking to a customer service representative.
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Do I Need to Let Capital One Know When I’m Travelling?
Travel notifications are no longer needed!
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How to Close an Account
You can request to close your account by speaking with a customer service representative.
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How to Add Authorized Users
To add an authorized user: Sign in to online banking. Don’t have an account? Sign up now.
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All About PINs
“PIN” is short-form for Personal Identification Number. A PIN is a 4-digit code that’s unique to you and your card.
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How to Change or Unlock Your Pin
To change your PIN: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.
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What to Do if You Forget Your PIN
If you’ve forgotten your PIN, here’s how to reset it online: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.
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All About Tap Functionality
Tap or contactless payment is a secure method for purchasing products or services on your Capital One Mastercard®, by using RFID technology or near-field communication (NFC).
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All About Chip Credit Cards
A chip card is a standard plastic credit or debit card with a security-enabled microchip embedded in it. The microchip stores account and transaction information.
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How to Get Cash Using Your Credit Card
You may use your card with your PIN to access cash at any automated banking machine with a Mastercard® or Cirrus® logo.
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What to Know About Using Your Card Outside Canada
Your Capital One credit card can be used at all merchants that accept Mastercard.
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How to Sign up for Online Banking
Visit our sign-up page to sign up for online banking. You’ll need to have your Capital One credit card handy to complete the process.
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