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All About Digital ID Verification

Due to Canadian Know Your Customer (KYC) regulations, you may need to verify your
identity, and can do this digitally through Onfido. Verification is required by law due to
Canadian Anti-Money Laundering regulations, and is also for your identity and credit

This extra verification step applies to eligible primary cardholders only. If you’re an
authorized user and your primary cardholder has been asked to complete this step,
you’ll need to wait for that to be done before you can start using your card.

If you need to verify your identity, you’ll receive an email after you apply with a link that
will direct you to complete digital ID verification through Onfido.

Preparing for your verification through Onfido

You will be required to take a picture of one of the following acceptable IDs:

  • Canadian passport
  • US passport
  • Foreign passport
  • Canadian drivers' license
  • Certificate of Indian Status card
  • Permanent resident card
  • Canadian Forces identity card
  • Provincial/territorial ID card
  • Quebec health card

Photos of your government ID uploaded to Onfido are deleted within 60 days of
submission. Images are not used for any other purpose other than identity verification.

Once submitted, you should receive an email with your verification result within 24
hours. If your verification is successful, you can expect to receive your new card via
regular mail in 10 business days. You’ll receive your PIN separately for security purposes.

If you choose not to provide the required information to verify your identity, Capital One
will need to cancel your application.