Due to Canadian Know Your Customer (KYC) regulations, you may need to further verify your identity at a Canada Post location. This verification is required by law due to Canadian Anti-Money Laundering regulations, and is also for your identity and credit protection.
This extra verification step applies to eligible primary cardholders only. If you’re an authorized user and your primary cardholder has been asked to complete this step, you’ll have to wait for that to be done before you can start using your card.
In 7-10 business days after you apply, you’ll receive a notification directing you to visit a local Canada Post outlet. You’ll need to visit this specific location within 15 calendar days (or 2 weeks), as they’ll have documentation from Capital One for you. If it’s been more than 15 days since you received the ID verification notification, call 1-877-277-5901 and a representative can assist you further.
Preparing for Your Visit to a Canada Post Office
Be sure to bring the following to the post office with you:
- Any notice or letter you received – fill out any forms that were included.
- One (1) of the following pieces of original ID:
- Canadian passport
- Provincial/territorial driver’s license
- Certificate of Indian Status card
- Permanent resident card
- Canadian Forces identity card
- Firearms Possession and Acquisition License
- Provincial/territorial identification card
- Health Card with photo (Quebec only)
Canada Post will record your information and send it to us securely. Once we’ve verified your identification information, you’ll receive your card via regular mail in 7-10 business days. Shortly after that, you’ll also receive a letter containing your PIN (usually within one week of receiving your card). Your PIN is sent separately for security purposes.
If you choose not to provide this further information to confirm your identity, Capital One will have to close your account.