Certificate of Insurance

Cardholder Agreement

Pre-Authorized Debit Agreement

Access a copy of the Pre-Authorized Debit Agreement.

What You Need to Know About Changes to the Costco Mastercard

Accessibility Options

We have a variety of accessibility accommodations to help you comfortably manage your account.

What’s Possible with Capital One Online and Mobile Banking?

Capital One Canada offers different services within online banking, depending on the type of account you have with us.

Benefits of Online Banking

Online banking is a convenient way to manage your account.

What is Online Banking?

Online banking is referred to in a few different ways.

How to Get Cash Using Your Credit Card

You may use your card with your PIN to access cash at any automated banking machine with a Mastercard® or Cirrus® logo.

What to Do if You Forget Your PIN

If you’ve forgotten your PIN, here’s how to reset it online: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.

How to Change or Unlock Your Pin

To change your PIN: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.

All About PINs

“PIN” is short-form for Personal Identification Number. A PIN is a 4-digit code that’s unique to you and your card.

How to Close an Account

You can request to close your account by speaking with a customer service representative.

How to Add Authorized Users

To add an authorized user: Sign in to online banking. Don’t have an account? Sign up now.

Do I Need to Let Capital One Know When I’m Travelling?

Travel notifications are no longer needed!

How to Make a Name Change

You can change your name by visiting our Contact Us page and speaking to a customer service representative.

How to Manage Language Preference

To change your language preference: Sign in to online banking. Don’t have an account? Sign up now.

How to Manage Contact Information

Here's how to manage your address, phone number or email address online: Sign in to online banking. Don’t have an account? Sign up now.

All About ID Verification at Canada Post

Due to Canadian Know Your Customer (KYC) regulations, you may need to further verify your identity at a Canada Post location.