We have a variety of accessibility accommodations to help you comfortably manage your account.
Capital One Canada offers different services within online banking, depending on the type of account you have with us.
Online banking is a convenient way to manage your account.
Online banking is referred to in a few different ways.
You may use your card with your PIN to access cash at any automated banking machine with a Mastercard® or Cirrus® logo.
A chip card is a standard plastic credit or debit card with a security-enabled microchip embedded in it. The microchip stores account and transaction information.
Tap or contactless payment is a secure method for purchasing products or services on your Capital One Mastercard®, by using RFID technology or near-field communication (NFC).
If you’ve forgotten your PIN, here’s how to reset it online: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.
To change your PIN: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.
“PIN” is short-form for Personal Identification Number. A PIN is a 4-digit code that’s unique to you and your card.
You can request to close your account by speaking with a customer service representative.
To add an authorized user: Sign in to online banking. Don’t have an account? Sign up now.
Travel notifications are no longer needed!
You can change your name by visiting our Contact Us page and speaking to a customer service representative.
To change your language preference: Sign in to online banking. Don’t have an account? Sign up now.
Here's how to manage your address, phone number or email address online: Sign in to online banking. Don’t have an account? Sign up now.
Because your Capital One Costco Mastercard® also doubles as your Costco Membership card, your picture is required to be on the card. Unfortunately, we can’t change your photo if you’re unhappy with it
Call our automated activation system at 1-800-945-1000 to activate your new card. Be sure to have both your new credit card and your PIN ready before you call.
Your activation code will be sent to you via email with instructions on how to activate your card once it arrives in the mail.