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What is Online Banking?

Online banking is referred to in a few different ways. You may see it called digital banking, e-banking, internet banking, and mobile banking when it’s done on an app for your smartphone (for example, an iPhone, Android, Google or Samsung phone) or tablet. You would need internet access.

The term we use is online banking, for any banking done on a computer, smartphone or tablet.

The way it functions is similar to using automated banking machines (ABMs), and doing your banking over the phone. You can make transactions, and check your balance without setting foot in a physical bank or talking to a customer service agent. Plus, it’s automatically offered as part of having an account.

Here’s how to get started:
If you prefer using a laptop or desktop computer to go online, open a web browser (like Google Chrome, Firefox or Safari), and type in the name of your financial institution, like Capital One Canada, to find their website. On your bank’s web page, there will be a link to either sign in or sign up for online banking. Follow the steps to create a username and password. You can then use your username and password to sign in to your online banking account at any time. These same steps can be used on your smartphone as well.