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How to Troubleshoot Online Banking Sign-Up Issues

Published Date
Author Ben Breitbart

If you see an error message when trying to sign up, here are some tips:

  • Review all of your information and make sure you entered it correctly
  • Make sure your information matches the information you used when you signed up for your card. If you moved or changed your phone number recently and have not updated us, make sure to use the information you used when you signed up for your card. Visit our Contact Us page to speak with a customer service representative to change your address
  • Take a look at the contact information printed on the welcome package that came with your card for the address that will be in our system
  • Are you the primary cardholder? Authorized users can’t sign up for online banking
  • Replace accented characters in your name or address with unaccented characters. For example, change é to e, ö to o, à to a