Support Centre | Capital One Canada
To view your transaction details: Sign in to online banking and select View Account.
To view your transaction history and past statements:
A pending transaction is a recent transaction that hasn’t been posted to your account yet. It usually takes 2-5 business days for a pending transaction to officially post to your account.
If you were charged more than once for the same purchase, you must first contact the merchant and try to resolve the issue directly with them.
Note: Make sure to wait until the transaction has posted as transaction details can change while a transaction is pending.
A transaction dispute happens when you disagree with a transaction that's been charged to your account as the result of an error or a disagreement between you and the merchant.
You may have noticed that your credit card statement has a new look.
Your statement is a document that details all of the transactions that have posted to your account in one month.
To view your statements online: Sign in to online banking. Don’t have an account? Sign up now.
You can sign up to go paperless, which means you’ll only receive your statements and documents electronically through your Capital One online banking account.
To download your previous statements:
You can make a payment electronically through your bank’s online banking platform.
Our pre-authorized debit service is available to Capital One Mastercard®.
The fastest and most convenient way to send in your security funds for your Secured Card is to use the bill payment feature in your bank’s online banking system.
When you receive a replacement card for a lost or stolen card, it will have a new card number on it.
When you’re waiting for a new card to arrive, you can make a payment to your old card number and the funds will be transferred over to the new account.
Any payments made from outside of Canada must be made from a Canadian bank account.
A balance transfer can save you money by transferring your higher-interest balances from other credit cards, store cards and loans to your Capital One® credit card.
You can transfer any amount up to your available credit limit. It’s a good idea to keep some of your available credit limit open to cover any interest or annual fees that may be charged.