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How to Fix a Duplicate Charge

Published Date
Author Ben Breitbart

If you were charged more than once for the same purchase, first make sure to wait until the transaction has posted to your account, as transaction details can change while a transaction is pending. If you’re unsure about a transaction, you can double check your transaction details.

If the transaction has posted to your account and you’ve been charged more than once for the same purchase, you must contact the merchant and try to resolve the issue directly with them before filing a transaction dispute with us.

  • If the merchant agrees to fix the issue but does not provide a credit or refund within 15 days of contacting them, contact us
  • If the merchant refuses to provide a credit or refund for your disputed transaction, you can contact us immediately

Once you’ve filed a transaction dispute, you can expect the following:

  • A temporary credit will be applied to your account in 3-5 business days (if applicable) that will remain until the investigation is complete
  • If there wasn’t enough evidence to support your dispute of the charge, the credit will be removed and the charge will be reapplied to your account. You’ll receive a letter with more information including the merchant’s supporting evidence

Keep any dispute evidence you may have for at least 90 days.