Seniors Code Annual Reports

Common Scams to Know About

The following are examples of common scams that target Canadians and seniors in particular.

How to Accept a Credit Limit Increase Offer

If you’ve received a credit limit increase offer, you can accept the increase in the Capital One mobile app, in online banking, or over the phone through our automated system.

How to Get a Credit Limit Increase

Although there’s no fixed time period, accounts are typically open for at least 6 months before they’re considered for a credit limit increase.

How Long It Takes to Redeem Reward Miles or Cash Rewards

The amount of time it takes to receive your rewards after you've redeemed them will depend on whether you choose to redeem for an account credit, cheque or gift card.

All about the Close to Limit Alert

We've launched our new Close to Limit Alert. Here’s everything you need to know about it.

All About Pending Transactions

A pending transaction is a recent transaction that hasn’t been posted to your account yet. It usually takes 2-5 business days for a pending transaction to officially post to your account.

What You Need to Know About Changes to the Capital One Costco Mastercard

How to Add Authorized Users

To add an authorized user: Sign in to online banking. Don’t have an account? Sign up now.

What’s Possible with Capital One Online Banking?

Capital One Canada offers different services within online banking, depending on the type of account you have with us.

Accessibility Options

We have a variety of accessibility accommodations to help you comfortably manage your account.

What are the minimum OS versions for the Capital One Canada App?

Minimum OS required to use the Capital One Canada App

How to Change or Unlock Your Pin

To change your PIN: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.

What to Do if You Forget Your PIN

If you’ve forgotten your PIN, here’s how to reset it online: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.

How to Activate a New Card

Call our automated activation system at 1-888-655-5646. Just be sure to have both your new credit card and PIN before you call.

How to Set Up Auto Pay

Our pre-authorized debit service is available to Capital One Mastercard®.

How can I know which Capital One credit card(s) I’ll be approved for?

You can use Quick Check, our online credit card eligibility checker to find out which Capital One credit card(s) you’ll be approved for before you apply. Quick Check is free to use and won't impact yo

How to Set Up a Power of Attorney

A Power of Attorney is a legal document that you sign to give someone else the authority to manage your money for you.

How to Provide Security Funds for Your Secured Card

The fastest and most convenient way to send in your security funds for your Secured Card is to use the bill payment feature in your bank’s online banking system.