What You Need to Know About Upcoming Changes to Capital One Costco Mastercards

What are the minimum OS versions for the Capital One Canada App?

Minimum OS required to use the Capital One Canada App

How to Change or Unlock Your Pin

To change your PIN: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.

What to Do if You Forget Your PIN

If you’ve forgotten your PIN, here’s how to reset it online: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.

How to Activate a New Card

Call our automated activation system at 1-888-655-5646. Just be sure to have both your new credit card and PIN before you call.

How to Receive and Redeem Cash Back with the Capital One Costco Mastercard

We’ll issue you a cash back coupon in January, as long as your account is eligible when your annual cash back is calculated.

How to Set Up Auto Pay

Our pre-authorized debit service is available to Capital One Mastercard®.

How can I know which Capital One credit card(s) I’ll be approved for?

You can use Quick Check, our online credit card eligibility checker to find out which Capital One credit card(s) you’ll be approved for before you apply. Quick Check is free to use and won't impact yo

How to Set Up a Power of Attorney

A Power of Attorney is a legal document that you sign to give someone else the authority to manage your money for you.

How to Provide Security Funds for Your Secured Card

The fastest and most convenient way to send in your security funds for your Secured Card is to use the bill payment feature in your bank’s online banking system.

How to Add Authorized Users

To add an authorized user: Sign in to online banking. Don’t have an account? Sign up now.

How to Set Up Account Alerts

When you’re signed up for Capital One online banking and you have a valid email address and mobile number on file, you have the option to receive email or text alerts about your spending and payments.

How to Unenrol from Online Banking

Give us a call at 1-800-481-3239 and a customer service representative will be able to help you cancel your registration from online banking.

How to Redeem Rewards for Part of a Travel Transaction

You can use your rewards to partially redeem on your travel transactions.

What happens if there’s a problem with the transfer and my balance at the other creditor isn’t paid?

If, for any reason, we're unable to process your balance transfer, we'll notify you and try to help you resubmit the transfer request if possible.

If Capital One pays off the entire amount, will my other accounts be closed?

Please note that Capital One won’t close any accounts you have with other creditors when you transfer a balance – even if it's entire balance you’re transferring.

How long does it take for the transfer to be processed?

Most balance transfers take three to four weeks to process, but in rare cases, your balance transfer could take up to six weeks to be processed.

Can I transfer a balance at any time?

You can transfer balances to your Capital One card whenever you want. Standard balance transfers are made at the standard balance transfer rate.