Support Centre | Capital One Canada
Minimum OS required to use the Capital One Canada App
If you’ve forgotten your PIN, here’s how to reset it online: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.
Our pre-authorized debit service is available to Capital One Mastercard®.
You can make a payment electronically through your bank’s online banking platform.
A Power of Attorney is a legal document that you sign to give someone else the authority to manage your money for you.
The amount of time it takes to receive your rewards after you've redeemed them will depend on whether you choose to redeem for an account credit, cheque or gift card.
Our accessibility plan for: Employment, The built environment, Communication (ICT and Other), The procurement of goods, services and facilities, The design and delivery of programs and services
Contact us or provide feedback about the Capital One Canada Accessibility Plan.
Access a copy of the Pre-Authorized Debit Agreement.
If you’ve replaced your card after it was lost or stolen, your replacement card will have a new number, so you’ll need to update your payment information.
Purchases charged to your Capital One credit card minus refunds, returns or other similar credits are eligible to earn reward miles or cash rewards in our rewards program.
So long as your account remains in good standing, you’ll be able to earn and redeem reward miles or cash rewards in our rewards program.
The reward miles or cash rewards you earn usually appear online within 10 days. Very rarely, it may take up to two billing cycles for your rewards to appear on your account.
Your reward miles are yours for the life of the account – they won’t expire. But if your account is closed, you’ll lose any reward miles you haven’t redeemed.
Once you’re a Capital One rewards cardholder, you can review and redeem your rewards online through Capital One online banking.