All About Credit Keeper

How to make a name change on your account

You can change your name by visiting our Contact Us page and speaking to a customer service representative.

How to be more secure

Capital One is here to support you in keeping your identity and finances safe.

How to check to see if you’ve been a victim of fraud

Look out for any unauthorized transactions by reviewing your bank or credit card statements or accessing your recent activity by signing in to your Capital One online banking account.

Browser support for online and mobile banking

Learn which web browsers Capital One recommends for the best possible customer experience.

How to Provide Security Funds for Your Secured Card

The fastest and most convenient way to send in your security funds for your Secured Card is to use the bill payment feature in your bank’s online banking system.

How to Get a Credit Limit Increase on Your Secured Card

You can increase the credit limit on your secured card by sending in more security funds.

Capital One Canada Accessibility Plan 2023 to 2026

Our accessibility plan for: Employment, The built environment, Communication (ICT and Other), The procurement of goods, services and facilities, The design and delivery of programs and services

Why Did My Credit Score Change

Use Credit Keeper to monitor your credit score and understand the factors that affect it, like payment history and credit utilization.

How to Check the Status of Your Capital One Credit Card Application

Once you’ve pressed the Submit button on your application, you’ll see a page that gives the results of your application.

How to Retrieve Your Capital One Username and Reset Your Password

If you’ve forgotten your username or password, select Forgot Username or Password? on the Sign-in page and follow the instructions.

What to Do if You Get a Suspicious Request for Personal Information

Fraudsters sometimes use email, SMS or social media platforms to pose as legitimate organizations in order to trick users into sharing personal information. This can be referred to as phishing.

How to Set Up a Power of Attorney

A Power of Attorney is a legal document that you sign to give someone else the authority to manage your money for you.

How to Pay Your Capital One Credit Card Bill

You can make a payment electronically through your bank’s online banking platform.

How to Cancel Auto Pay

To cancel Auto Pay, you can contact an agent via our Live Chat service through your account.

How to Set Up Auto Pay

Our pre-authorized debit service is available to Capital One Mastercard®.

All About Multi-Factor Authentication

Multi-factor authentication is a tool that uses a secondary method to confirm a customer’s identity.

What is Mobile App Verification

Use the Capital One app to verify your identity faster and help keep your account protected.

How to Go Paperless – Receive Statements Online Only

You can sign up to go paperless, which means you’ll only receive your statements and documents electronically through your Capital One online banking account.

What’s a Secured Capital One Credit Card?

A Secured Capital One credit card gives you access to credit, just like any other credit card.