Accessibility Options
We have a variety of accessibility accommodations to help you comfortably manage your account.
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Latest Content
Find the information and answers you’re looking for to help you manage your account.
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What’s Possible with Capital One Online Banking?
Capital One Canada offers different services within online banking, depending on the type of account you have with us.
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Benefits of Online Banking
Online banking is a convenient way to manage your account.
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What is Online Banking?
Online banking is referred to in a few different ways.
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What to Do if You’re Charged the Wrong Amount
Note: Make sure to wait until the transaction has posted as transaction details can change while a transaction is pending.
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How to Change Your PIN
To change your PIN: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.
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All About PINs
“PIN” is short-form for Personal Identification Number. A PIN is a 4-digit code that’s unique to you and your card.
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How to Close an Account
You can request to close your account by speaking with a customer service representative.
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How to Add Authorized Users
To add an authorized user: Sign in to online banking. Don’t have an account? Sign up now.
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Do I Need to Let Capital One Know When I’m Travelling?
Travel notifications are no longer needed!
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How to Make a Name Change
You can change your name by visiting our Contact Us page and speaking to a customer service representative.
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How to Manage Language Preference
To change your language preference: Sign in to online banking. Don’t have an account? Sign up now.
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How to Manage Contact Information
Here's how to manage your address, phone number or email address online: Sign in to online banking. Don’t have an account? Sign up now.
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All About Costco Mastercard Photos
Because your Capital One Costco Mastercard® also doubles as your Costco Membership card, your picture is required to be on the card. Unfortunately, we can’t change your photo if you’re unhappy with it
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How to Activate a Replacement Costco Mastercard
Call our automated activation system at 1-800-945-1000 to activate your new card. Be sure to have both your new credit card and your PIN ready before you call.
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How to Activate a Costco Mastercard
Your activation code will be sent to you via email with instructions on how to activate your card once it arrives in the mail.
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All About Costco Mastercard Activation Codes
The activation code is a temporary code you receive from Capital One that’s required to set up your Capital One Costco Mastercard®.
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All About Receiving Your New Costco Mastercard in the Mail
We do our best to have your new card to you within 7 business days. Because there are factors like distance, weather conditions or mail volume that can affect mail delivery, your card may arrive...
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All About ID Verification at Canada Post
Due to Canadian Know Your Customer (KYC) regulations, you may need to further verify your identity at a Canada Post location.
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How to Activate a Replacement Card
Once you’ve received your replacement card, call our automated activation system at 1-888-655-5646.
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