All About Credit Keeper

How to Pay Your Capital One Credit Card Bill

You can make a payment electronically through your bank’s online banking platform.

How to Check the Status of Your Capital One Credit Card Application

Once you’ve pressed the Submit button on your application, you’ll see a page that gives the results of your application.

How to Get a Credit Limit Increase

Although there’s no fixed time period, accounts are typically open for at least 6 months before they’re considered for a credit limit increase.

What is Mobile App Verification

Use the Capital One app to verify your identity faster and help keep your account protected.

What are the minimum OS versions for the Capital One Canada App?

Minimum OS required to use the Capital One Canada App

What to Do if You Forget Your PIN and Need to Change It

If you’ve forgotten your PIN, here’s how to reset it online: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.

How to Activate a New or Replacement Card

Call our automated activation system at 1-888-655-5646. Just be sure to have both your new credit card and PIN before you call.

All About PIN Arrival

You'll receive a copy of your PIN in the mail – it usually arrives a couple of days after your new card.

All About Card Arrival

Once we’ve processed your completed credit card application, received your security funds (if applicable), and verified your identity, you’ll receive your card by regular mail in 7-10 business days.

How to Submit an Insurance Claim for Your Capital One Credit Card

You can submit an insurance claim with Assurant online or by calling 1-888-324-2363.

What Insurance Coverage Comes With Your Capital One Credit Card

Read your certificate of insurance to understand which coverages, limitations and exclusions you have with your Capital One credit card.

Capital One Canada Accessibility Plan 2023 to 2026

Our accessibility plan for: Employment, The built environment, Communication (ICT and Other), The procurement of goods, services and facilities, The design and delivery of programs and services

How to Unenrol from Online Banking

Give us a call at 1-800-481-3239 and a customer service representative will be able to help you cancel your registration from online banking.

How to Make Purchases Using Your Capital One Mastercard

You can make purchases using your Capital One Mastercard in-store and online.

How to Sign up for Online Banking

Visit our sign-up page to sign up for online banking. You’ll need to have your Capital One credit card handy to complete the process.

What to Do if You’re Charged the Wrong Amount

Note: Make sure to wait until the transaction has posted as transaction details can change while a transaction is pending.

How to Fix a Duplicate Charge

If you were charged more than once for the same purchase, you must first contact the merchant and try to resolve the issue directly with them.

What’s Possible with Capital One Online and Mobile Banking?

Capital One Canada offers different services within online banking, depending on the type of account you have with us.

How to Get a Credit Limit Increase on Your Secured Card

You can increase the credit limit on your secured card by sending in more security funds.