What to Do if You Forget Your PIN

If you’ve forgotten your PIN, here’s how to reset it online: 1. Sign in to online banking and select View Account. Don’t have an account yet? Sign up now.

How to Set Up Auto Pay

Our pre-authorized debit service is available to Capital One Mastercard®.

How to Make a Payment to Your Capital One Mastercard

You can make a payment electronically through your bank’s online banking platform.

How to Set Up a Power of Attorney

A Power of Attorney is a legal document that you sign to give someone else the authority to manage your money for you.

How Long It Takes to Redeem Rewards

The amount of time it takes to receive your rewards after you've redeemed them will depend on whether you choose to redeem for an account credit, cheque or gift card.

Pre-Authorized Debit Agreement

Access a copy of the Pre-Authorized Debit Agreement.

How to Make a Payment After a Card Replacement

If you’ve replaced your card after it was lost or stolen, your replacement card will have a new number, so you’ll need to update your payment information.

Which Transactions are Eligible for Rewards

Purchases charged to your Capital One credit card minus refunds, returns or other similar credits are eligible to earn reward miles or cash rewards in our rewards program.

How Rewards Earning Works

So long as your account remains in good standing, you’ll be able to earn and redeem reward miles or cash rewards in our rewards program.

How Long It Takes for Rewards to Appear Online

The reward miles or cash rewards you earn usually appear online within 10 days. Very rarely, it may take up to two billing cycles for your rewards to appear on your account.

Will My Rewards Ever Expire?

Your reward miles are yours for the life of the account – they won’t expire. But if your account is closed, you’ll lose any reward miles you haven’t redeemed.

How to Review and Redeem Rewards

Once you’re a Capital One rewards cardholder, you can review and redeem your rewards online through Capital One online banking.

Seniors Code Annual Reports

Common Scams to Know About

The following are examples of common scams that target Canadians and seniors in particular.

How to Accept a Credit Limit Increase Offer

If you’ve received a credit limit increase offer, you can accept the increase in the Capital One mobile app, in online banking, or over the phone through our automated system.