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Browser support for online and mobile banking

Author Steve Cleur

We test our website with the latest versions of the browsers listed below to help ensure you have the best possible experience. While we don’t recommend a specific browser, we have some suggestions for secure, simplified online banking:

  • Use the latest version of one of the secure browsers below
  • Make sure that JavaScript is enabled
  • Accept browser cookies
  • Download the latest version of Adobe Reader for free here to open PDF documents

We’re always working to improve online banking. To take advantage of all our site has to offer, please look out for the latest browser updates. Capital One doesn’t support any third-party browser plug-ins or extensions.

Browser Operating system

Apple Safari - https://www.apple.com/support/mac-apps/safari/

 MacOS only

Google Chrome - https://www.google.com/chrome/

 Windows, MacOS

Microsoft Edge - https://www.microsoft.com/en-us/edge

 Windows, MacOS

Mozilla Firefox - https://www.mozilla.org/en-US/firefox/new/

 Windows, MacOS

Browser FAQs

How to check what browser or browser version I’m using?

Get details about your current browser at https://www.whatsmybrowser.org/, a third-party website that will open in a new window. (Please note that Capital One doesn't own or control whatsmybrowser.org, so security or privacy practices may be different). Once you know your browser, you can check the download link in this article for any available upgrades.

Why do I need to upgrade my browser?

For security reasons, browsers occasionally stop supporting older versions when new versions are released. To help keep your account secure, we may not allow you to access your accounts online using an older, discontinued browser. If this happens, you’ll need to upgrade to the newer supported version to continue using online banking.

What browser settings do I need to use the Capital One website?

Your browser must be able to accept cookies. You won’t be able to access any secured pages if you set your privacy setting to ‘Block All Cookies’. You’ll also need JavaScript enabled to access many of our products and services.

What do I do if my browser is not supported?

While we generally don’t stop you from using browsers not listed in this article, we can’t guarantee that all features will work as expected. We continually test our site with the suggested browsers to ensure the newest versions meet our security and usability standards. For the best experience, we recommend you use a browser that is listed in the suggested browser list.