Multi-factor authentication is a tool that uses a secondary method to confirm a customer’s identity. It’s an extra layer of protection that can help prevent unauthorized users from accessing your information. In order to make sure it’s really you accessing your online banking account, we occasionally confirm your identity by asking you to enter a one-time security code. You’ll need to enter the code we send you in order to continue. To help ensure you receive this code, make sure to keep your contact information up to date in your online banking account.