Skip to main content

All About New Device Sign-in Alerts

We want you to be confident about the security of your account. When a new device has been used to sign in to your account, Capital One sends you an alert as a preventative measure to protect you.

If It Was You Who Signed In

There are a few reasons we may have flagged your device as new in this case.

  • You signed in using private browsing
  • You’re using a different browser than usual
  • You signed in after uninstalling and reinstalling our app
  • You recently updated your computer or its operating system

If It Was Not You Who Signed In

The best action you can take is to change your password now. Make sure you remember your current password – you’ll have to enter it to make any changes.

To change your password:

  1. Sign in to your Capital One online banking account. Note: You can't use the app to change your password.
  2. From the drop-down menu in the top right corner, choose Security.
  3. Click on the pencil icon next to your password to edit it.
  4. Enter your current password as well as your new password and select Confirm.

If we have your email address, you’ll get a message confirming that you’ve changed your password. If we don’t have your email address, you can add one by selecting Profile from the drop-down menu and selecting the pencil icon next to Email Address.

It’s also a good idea to look over your account and make sure you don’t have any unknown transactions or activity. If you do see any potentially fraudulent activity, please contact us right away.