All about card arrival

New cards

Once we’ve processed your completed credit card application, received your security funds (if applicable), and verified your identity, you’ll receive your card by regular mail in 7-10 business days. We’ll also send you a welcome package that explains how to use your new credit card and details our commitment to you as a customer. 

PIN

If you didn’t set up a PIN digitally when your application was approved, as a security measure, your PIN will be mailed separately from your new card. For more information, see All About PIN Arrival.

Replacement cards

Once you’ve reported your old card as lost, stolen, damaged or expired, your replacement card should arrive by regular mail in 7 to 10 business days.

Track card

You can track the status of your card in the mobile app by accessing the Card tracker from the More menu.

Please note that replacement cards requested due to damage or expiry cannot be tracked in the app.

Card hasn’t arrived?

If you haven’t received your card after 12 business days, or your address has changed, contact us to speak with a customer service representative.