Support Centre | Capital One Canada
Our accessibility plan for: Employment, The built environment, Communication (ICT and Other), The procurement of goods, services and facilities, The design and delivery of programs and services
Contact us or provide feedback about the Capital One Canada Accessibility Plan.
We've launched our new Close to Limit Alert. Here’s everything you need to know about it.
Minimum OS required to use the Capital One Canada App
You can use Quick Check, our online credit card eligibility checker to find out which Capital One credit card(s) you’ll be approved for before you apply. Quick Check is free to use and won't impact yo
When you’re signed up for Capital One online banking and you have a valid email address and mobile number on file, you have the option to receive email or text alerts about your spending and payments.
Give us a call at 1-800-481-3239 and a customer service representative will be able to help you cancel your registration from online banking.
You can use your rewards to partially redeem on your travel transactions.
If, for any reason, we're unable to process your balance transfer, we'll notify you and try to help you resubmit the transfer request if possible.
Please note that Capital One won’t close any accounts you have with other creditors when you transfer a balance – even if it's entire balance you’re transferring.
Most balance transfers take three to four weeks to process, but in rare cases, your balance transfer could take up to six weeks to be processed.
You can transfer balances to your Capital One card whenever you want. Standard balance transfers are made at the standard balance transfer rate.
To transfer a balance, you’ll need:
The name and address of the Canadian creditor you’re transferring a balance from.
The credit card or account number where the balance is today.
You can transfer a balance to your Capital One account using online banking or by calling us at 1-800-481-3239.
From time to time, we may give you a special offer on balance transfers. These offers will normally have a set expiry date that you must transfer a balance by.
Yes, there’s a minimum of $300 for each balance transfer you request.
You can transfer any amount up to your available credit limit. It’s a good idea to keep some of your available credit limit open to cover any interest or annual fees that may be charged.
A balance transfer can save you money by transferring your higher-interest balances from other credit cards, store cards and loans to your Capital One® credit card.