How to Fix a Duplicate Charge
If you were charged more than once for the same purchase, you must first contact the merchant and try to resolve the issue directly with them. If you can’t resolve the dispute directly with the merchant, contact us 15 days after contacting them.
If you’re unsure about a transaction, you can double check your transaction details in your online banking account by selecting the arrow next to the transaction to expand it. Don’t have an account? Sign up now.
Note: Make sure to wait until the transaction has been posted as transaction details can change while a transaction is pending. If you’re unsure about a transaction, you can double check your transaction details.
Once you’ve filed a transaction dispute, you can expect the following:
- A temporary credit applied to your account within 15 days (if applicable) that will remain until the investigation is complete
- If there wasn’t enough evidence to support your dispute of the charge, your credit will be removed and you’ll receive a letter explaining this re-billing and providing the merchant's supporting evidence
Keep any dispute evidence you may have for at least 90 days.