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Transactions and statements
Balance Transfer Terms and Conditions

Balance Transfer Terms and Conditions

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What happens if there’s a problem with the transfer and my balance at the other creditor isn’t paid?

If, for any reason, we're unable to process your balance transfer, we'll notify you and try to help you resubmit the transfer request if possible.
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Conditions relatives aux transferts de solde

More information related to this topic.

How to View Transaction Details

To view your transaction details: Sign in to online banking and select View Account.

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How to View Transaction History and Past Statements

To view your transaction history and past statements:

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All About Pending Transactions

A pending transaction is a recent transaction that hasn’t been posted to your account yet. It usually takes 2-5 business days for a pending transaction to officially post to your account.

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How to Resolve a Declined Transaction

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How to Fix a Duplicate Charge

If you were charged more than once for the same purchase, you must first contact the merchant and try to resolve the issue directly with them.

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What to Do if You’re Charged the Wrong Amount

Note: Make sure to wait until the transaction has posted as transaction details can change while a transaction is pending.

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How to Dispute a Transaction

A transaction dispute happens when you disagree with a transaction that's been charged to your account as the result of an error or a disagreement between you and the merchant.

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How to Read Your New Statement

You may have noticed that your credit card statement has a new look.

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All About Statements

Your statement is a document that details all of the transactions that have posted to your account in one month.

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How to View Statements Online

To view your statements online: Sign in to online banking. Don’t have an account? Sign up now.

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How to Go Paperless – Receive Statements Online Only

You can sign up to go paperless, which means you’ll only receive your statements and documents electronically through your Capital One online banking account.

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How to Download Previous Statements

To download your previous statements:

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How to Pay Your Capital One Credit Card Bill

You can make a payment electronically through your bank’s online banking platform.

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How to set up Auto Pay

Our pre-authorized debit service is available to Capital One Mastercard®.

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All About Balance Transfers

A balance transfer can save you money by transferring your higher-interest balances from other credit cards, store cards and loans to your Capital One® credit card.

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How to Decide the Amount of a Balance Transfer

You can transfer any amount up to your available credit limit. It’s a good idea to keep some of your available credit limit open to cover any interest or annual fees that may be charged.

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Is there a minimum transfer amount?

Yes, there’s a minimum of $300 for each balance transfer you request.

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What to Know About Balance Transfer Fees

From time to time, we may give you a special offer on balance transfers. These offers will normally have a set expiry date that you must transfer a balance by.

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How to Transfer a Balance

You can transfer a balance to your Capital One account using online banking or by calling us at 1-800-481-3239.

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What information do I need to transfer a balance?

To transfer a balance, you’ll need: The name and address of the Canadian creditor you’re transferring a balance from. The credit card or account number where the balance is today.

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