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Current Locale: English (Canada)

English (Canada)

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Transactions and statements
Conditions relatives aux transferts de solde

Conditions relatives aux transferts de solde

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Balance Transfer Terms and Conditions
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How to View Transaction Details

To view your transaction details: Sign in to online banking and select View Account.

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How to View Transaction History and Past Statements

To view your transaction history and past statements:

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All About Pending Transactions

A pending transaction is a recent transaction that hasn’t been posted to your account yet. It usually takes 2-5 business days for a pending transaction to officially post to your account.

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How to Resolve a Declined Transaction

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How to Fix a Duplicate Charge

If you were charged more than once for the same purchase, you must first contact the merchant and try to resolve the issue directly with them.

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What to Do if You’re Charged the Wrong Amount

Note: Make sure to wait until the transaction has posted as transaction details can change while a transaction is pending.

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How to Dispute a Transaction

A transaction dispute happens when you disagree with a transaction that's been charged to your account as the result of an error or a disagreement between you and the merchant.

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How to Read Your New Statement

You may have noticed that your credit card statement has a new look.

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All About Statements

Your statement is a document that details all of the transactions that have posted to your account in one month.

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How to View Statements Online

To view your statements online: Sign in to online banking. Don’t have an account? Sign up now.

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How to Go Paperless – Receive Statements Online Only

You can sign up to go paperless, which means you’ll only receive your statements and documents electronically through your Capital One online banking account.

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How to Download Previous Statements

To download your previous statements:

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How to Pay Your Capital One Credit Card Bill

You can make a payment electronically through your bank’s online banking platform.

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How to set up Auto Pay

Our pre-authorized debit service is available to Capital One Mastercard®.

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All About Balance Transfers

A balance transfer can save you money by transferring your higher-interest balances from other credit cards, store cards and loans to your Capital One® credit card.

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How to Decide the Amount of a Balance Transfer

You can transfer any amount up to your available credit limit. It’s a good idea to keep some of your available credit limit open to cover any interest or annual fees that may be charged.

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Is there a minimum transfer amount?

Yes, there’s a minimum of $300 for each balance transfer you request.

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What to Know About Balance Transfer Fees

From time to time, we may give you a special offer on balance transfers. These offers will normally have a set expiry date that you must transfer a balance by.

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How to Transfer a Balance

You can transfer a balance to your Capital One account using online banking or by calling us at 1-800-481-3239.

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What information do I need to transfer a balance?

To transfer a balance, you’ll need: The name and address of the Canadian creditor you’re transferring a balance from. The credit card or account number where the balance is today.

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