How IP Relay works

IP (Internet Protocol) Relay allows individuals with hearing or speech disabilities to communicate by text over the internet, rather than using a Teletypewriter (TTY) or standard telephone. This service is free for Canadian home and mobile subscribers at no additional charge.

How to Call Capital One via IP Relay

1. Register for an IP Relay account with your telephone service provider (e.g., Rogers, Fido, Telus, Bell, Koodo).
   1. Use an online search engine to find your service provider’s registration page (e.g., Google search “Fido IP Relay Registration”).
   2. Complete the registration process by providing the following information:
      • Service provider account details (e.g., phone number and email)
      • Legal name
      • Address
   3. Upon completion, you’ll receive an email containing your unique 9-digit access number and password. This will be used to access IP Relay.
2. Using any internet-enabled device or computer, visit the IP Relay web portal.
3. Log in using your 9-digit access number and password.
4. Call Capital One via IP Relay.
   1. In the Number to dial field, enter the Capital One customer service number.
   2. Select language (English or French).
   3. Select Call.
   4. Use the chat window to converse with the operator, who will relay your message to the Capital One representative.
      • Use “GA” (Go Ahead) at the end of your message to indicate when the operator should read your communication.
      • Use “SK” (Stop Keying) at the end of the conversation to indicate to the operator that you’re ready to end the call.